Featured products

FAQ

How long does delivery take?

Orders are normally processed within 2–3 business days.

After dispatch, estimated delivery is 20–45 calendar days.

Delivery may take longer because of customs, weather, carrier capacity, public holidays, or other unexpected circumstances.

Do you offer free shipping?

Yes.

Orders over US$30 qualify for free standard shipping.

Any shipping charge for an order below US$30 will be shown at checkout before payment.

When will I receive my refund?

After an eligible return is received and approved, we normally process refunds within 3–7 business days.

The refund will be sent to the original payment method.

Your bank or payment provider may require additional time to post the refund.

How can I get tracking information or report a lost package?

Please email dannicciong_o1@outlook.com with your order number.

We can provide available tracking information and investigate delayed or lost packages.

If a package is confirmed as lost, we will arrange a replacement or refund at no additional cost, subject to product availability and applicable law.